FAQs

Frequently Asked Questions

Except for custom products, it is possible to cancel your order if you email us within 5 hours of placing your order. In addition, you can always return your item once it comes for a full refund including the shipping costs. 

No, we do not accept COD orders. All orders must be paid for at the time of purchase.

We gladly accept returns for unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

We do not have samples, but there is no minimum quantity to order. You can purchase as little as you want and the shipping cost is still the same.

We offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote.

Unfortunately, we ship only within the US. 

You can check the handy Sizes Guides on the product page and view our Size Charts for easy reference.

Our processing time is usually 2-3 business days from the time you place your order. Please allow 4-8 business days within the US (USPS will take care the rest). 

Please contact us at support@shopshechesterboutique.com and we will work to correct the problem as soon as possible.

At this time, we accept payment via Paypal (both Paypal account and Credit Card) which is one of the most secured online payment gateway in order for you to make payment through internet.